Stupid Verizon...

So it's been a long time since I've posted anything. Nothing has been going on really. But I had to vent for a mintue. I'm just going to throw it out there that I hate going to the verizon stores...

I was eligible to a phone upgrade back in May. I had a Voyager, and it was junk. I was having problems a few weeks before I could upgrade so I took it into the store and they said my phone was under warranty so they would order me a replacement. 2 days later, it arrived at work.

I put my battery in it, activated it and it worked just fine....for a bout 2 hours. The stupid thing wouldn't even turn on. It was fully charged and would not turn on. I took the battery out several times, tried plugging it into my charger just to make sure. Nothing. So I made me way back up to Verizon. I requested a guy I always deal with, he's super nice and doesn't screw with you. He's very profesional. They were packed, and of course, I did not get him. Instead I got some bitchy lady who accused me of talking on the phone outside in the rain because some "indicator" was missing from the back side of the battery. I told her I've had the phone for about 4 hours and I haven't even made a call with it yet. She told me they were out of those in stock and she would have to have one shipped. BUT, she can't order me another one until I have sent the old one back. She was going to have me be without a phone for a few days, until genius me told her to just activate my old one that actually turns on. Then I left.

I got home and got on the phone with tech support. The guy basically said that they don't even use the indicator anymore and it had nothign to do with why my phone wouldn't work. So the bitch at the store didn't no what she was talking about. So I was able to send my phone out, and they were sending me a replacement. Everything was fine and a few weeks later I upgraded to an ENV3.

I've had it for almost 2 months now, and I haven't had much problems with it. Until recently. It keeps shutting off by itself, and won't reboot by itself. Screen turns white. Just really crazy. So I went to the store last night to see about getting it replaced or something. I got there, signed in and waited for almost 20 minutes. The lady walks up, I tell her what's going on. And she says...

"OH well you need the latest software update. It takes about an hour to to and, oh.. :looks at phone:, we close in 45 mintues. So you'll need to come back."

I could have killed her. I get you close, but if someone has been waiting, would it really kill you to stay an extra 15 mintues? And everything I've read online about the update, people say it only took them 10-15 minutes. UGh I was so mad.

I hate going to the store, and I try not to for reasons like this. But a software update, you kinda have to go to the store for that. Damn..